Privacy Policy

Last updated: 02/07/2025

Lausanne, Switzerland

Introduction

Narrae Studio (Narrae Sàrl) (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we handle information when you use our voice-to-video conversion services.

Information We Collect

Information We DO NOT Collect or Store

  • We do not record, process, or permanently store any voice notes or audio content you submit
  • We do not keep copies of generated videos after delivery
  • We do not store personal conversations or communications
  • We do not retain user-generated content beyond the processing period

Information We May Collect

  • Basic contact information (email address) for service delivery
  • Technical information necessary to process your requests
  • Payment information (processed securely through third-party payment processors)

How We Handle Your Data

Data Processing

  • All voice notes and content are processed temporarily and automatically deleted after video generation
  • All communications between you and our systems are encrypted
  • Processing occurs in secure, isolated environments
  • No human review of your content unless explicitly requested for technical support

Data Retention

  • Voice notes: Automatically deleted immediately after processing
  • Generated videos: Delivered to you and deleted from our systems within 24 hours
  • Contact information: Retained only as long as necessary for service provision
  • Payment records: Retained as required by law for accounting purposes

Data Security

  • All data transmission is encrypted using industry-standard protocols
  • Processing systems are secured and isolated
  • No unauthorized access to user content
  • Regular security audits and updates

Your Rights

You have the right to:

  • Request information about any data we may have
  • Request deletion of your contact information
  • Withdraw consent at any time
  • File a complaint with relevant data protection authorities

Third-Party Services

We may use third-party services for:

  • Payment processing (your payment data is handled directly by secure payment processors)
  • Basic analytics (anonymized and aggregated data only)

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by email or through our website.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: hello@narrae.studio
  • Address: Narrae Sàrl, EHL Hospitality Business School SA, Route de Berne 301, Lausanne 1000

This policy is designed to be compliant with GDPR, CCPA, and other major privacy regulations.